How do I return an item?

All purchases at Absinthe Devil may be returned up to 30 days of purchase for a full refund. Should you wish to make a return, please contact us so we can issue you a RMA number.  You can contact our Returns Department by filling out a RMA forum or by email.  
If you feel you received a damaged product, please read the conditions of the following return policy:

1.  If you are to receive a damaged product, you must request an RMA number before the product can be returned. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem. Typically, within 1 to 2 business days after submitting the completed request you will be contacted via email with an RMA number and product return instructions.
2.  Returned items must be complete without exception.  When returning a product, you must enclose a copy of your sales invoice.
3.  Absinthe Devil will not pay the return shipping cost for non-fault returns.  It is the customer's responsibility to ensure that the returned goods are packed properly and insured against loss.  We cannot accept any responsibility for goods damaged in transit to us.
4.  If the returned product is verified as being damaged, it will be replaced or repaired as soon as possible.

We do not pay for return shipping for no-fault returns.  If returning a no-fault return to us, please make certain that the item(s) is properly packaged.  Once received in salable condition, the cost for the product(s) will be refunded.  Orders exceeding $99 will be subject to a 15% restocking fee.

Non-Refundable Items
The following items are not refundable even if returned within the time limits:

Special Orders, any items that are defaced or physical damaged by end-users; we reserve the right to check the condition of the returned items before issuing refund; any product returned without the original package that cannot be verified as our products; any items returned after 30 days and any items returned without RMA number and authorization.